• Must be 21 years of age or older.
• Have a valid driver’s license (in good standing for three or more years).
• Driver's license not suspended in the past 7 years (in any state).
• Insured to drive in the Commonwealth of Massachusetts.
• Authorized to drive the specific vehicle you intend to drive for Safr.
• Have a valid social security number issued by the United States government.
• Not found to be at fault by any insurance company, state or local government department or agency, or court of law, in connection with a major motor vehicle accident(s) in the past calendar year—irrespective of whether such accident(s) have been recorded in your driving record by the registry of motor vehicles of any state.
• Never cited for operating a motor vehicle without a valid registration, valid driver’s license, or insurance.
• Never cited for reckless operation of a motor vehicle.
• Not convicted of a crime in the last 10 years.
• Have a valid bank account.
• Must pass a background, CORI (MA), and driving record check.
• Must meet with a Safr mentor or staff member for an in-person interview.
• Must demonstrate commitment to our mission of women’s safety and empowerment.

• 2004+ model year.
• 4-door sedan that seats 5 persons, including the driver.
• In good condition with no cosmetic damage.

What to gather before you begin

• Three-quarter shot (shoulders up), facing forward—no cartoons, pets, or vacation shots please! Our riders need to clearly see your face for safe identification.
  Example:
  
• Vehicle registration
• Proof of current insurance for your vehicle
• Current driver's license
• Bank routing and personal account numbers (this must be completed so that we can
  pay you electronically).
• An iPhone 5c or later

Create your account via our web portal

• Account Information: Input your name, email, mobile phone number and gender. Choose a password, click the check box that confirms you agree to the Safr privacy policy, then click “Sign up to drive.” Once you’ve done this, you can continue the account creation process at any time via the Drive Safr app or web portal.

*Make sure that these are the email and phone you want to use to be contacted by Safr. Once you confirm the information you won’t be able to change it without contacting support.

1. You’ll get an email to the email address used, and a text to your phone number. Click the indicated link in both the email and the text to confirm your account.
2. Tap “Allow” in response to the popup window “‘Allow ‘Drive Safr’ to access your location even when you are not using the app?” This allows us to route rides to you even when you’re in another app.
3. Profile Picture: Tap the plus sign to upload a profile picture, then choose “Choose Existing” or “Take Photo.” Tap “Allow” on the prompt to let Safr access your photos or your camera, then select or take a picture of yourself. Then tap “Next” to continue.
4. Location: Input your current place of residence. If you’re at home, simply tap the pin button to generate that automatically. If your mailing address is different from your current residence, tap “New” and input your mailing address. Then tap “Next.”
5. Qualified Vehicle: Tap “YES” if your vehicle is 2004 or newer. Tap “NO” if not.* Then tap “Next.”

*Please note that currently you must have a 2004 or newer vehicle to drive for Safr.

6. Registration: Tap the plus sign to upload a picture of your current vehicle registration, then choose either “Choose Existing” or “Take Photo.” Tap “Allow” on the prompt generated in order to let Safr use either your Photos or your Camera, then select or take a picture of your registration. Tap “Next” to continue. All information must be clearly visible, including registration number, the effective and expiration date, the vehicle’s year, make, model, and color, as well as the Vehicle Identification Number (VIN) and your name.
7. Insurance: Tap the plus sign to upload a picture of your current proof of insurance, then choose either “Choose Existing” or “Take Photo.” Select or take a picture of your insurance. Tap “Next” to continue. Proof of insurance must clearly show your name as an insured party, the duration of insurance, your vehicle as a covered vehicle, the insurance company name, and the policy number, and must currently be active for the vehicle you’re attempting to register.
8. License: Tap the plus sign to upload a picture of your current driver’s license, then choose either “Choose Existing” or “Take Photo.” Select or take a picture of your license. Tap “Next” to continue. Your license must be clearly legible.
9. Security Check: Input your social security number, then tap “Next” to continue. We need this to run a background check on you and prove you are who you say you are. This information will never be shared outside of our background check company, and Safr employees cannot view or directly access it.
10. Disclosure: This legal document confirms you consent to us running a background check on you. Tap the circle by “I acknowledge…,” then tap “Next.”
11. Banking: Input your bank account information so we can pay you. This will allow us to deposit your earnings directly into your account. Then tap “Next.”
12. Gender Preference: Select whether you prefer driving with women, men, or all Safr riders regardless of gender.

You’re all set! Your account is now created and you are on your way to becoming a Safr driver.

Next Steps

• You will get an email or text within a few days to confirm your appointment with a Safr mentor. Meeting a mentor in-person is a requirement to driving with us.
• Your Safr mentor will double-check your information, make sure your driving skills are up to the Safr standard, tell you a bit more about our company’s mission, and give you tips on driving safely.
• In order to ensure you’re prepared for your mentor meeting, be sure to bring your license, registration, and proof of insurance with you.
• Once your mentor clears you, we’ll run a background check, and assuming everything checks out, you’ll be on the road with the sisterhood within a week.

Creating a Driver account with an iPhone

• What to gather before you begin
• Three-quarter shot (shoulders up), facing forward—no cartoons, pets, or vacation shots please! Our riders need to clearly see your face for safe identification.
  Example:
  
• Vehicle registration
• Proof of current insurance for your vehicle
• Current driver's license
• Bank routing and personal account numbers (this must be completely so that we can
  pay you electronically).
• An iPhone 5c or later

Setting up your account from your iPhone

• Download “Drive Safr” from the app store.
• Once the download has finished, open “Drive Safr.”
• Tap “Signup.”
• Tap “Allow” in response to the pop-up window “‘Drive Safr’ Would Like to Send You Notifications.” This will allow us to let you know when there are rides available around you.
• Account Information: Input your name, email, mobile phone number and gender.* Choose a password, then tap “Continue.” Once you’ve done this, you can continue the account creation process at any time in the app or web portal.

*Make sure that these are the email and phone you want to use to be contacted by Safr. Once you confirm the information you won’t be able to change it without contacting support.

1. You’ll get an email to the email address used, and a text to your phone number. Click the indicated link in both the email and the text to confirm your account.
2. Tap “Allow” in response to the popup window “‘Allow ‘Drive Safr’ to access your location even when you are not using the app?” This allows us to route rides to you even when you’re in another app.
3. Profile Picture: Tap the plus sign to upload a profile picture, then choose “Choose Existing” or “Take Photo.” Tap “Allow” on the prompt to let Safr access your photos or your camera, then select or take a picture of yourself. Then tap “Next” to continue.
4. Location: Input your current place of residence. If you’re at home, simply tap the pin button to generate that automatically. If your mailing address is different from your current residence, tap “New” and input your mailing address. Then tap “Next.”
5. Qualified Vehicle: Tap “YES” if your vehicle is 2004 or newer. Tap “NO” if not.* Then tap “Next.”

*Please note that currently you must have a 2004 or newer vehicle to drive for Safr.

6. Registration: Tap the plus sign to upload a picture of your current vehicle registration, then choose either “Choose Existing” or “Take Photo.” Tap “Allow” on the prompt generated in order to let Safr use either your Photos or your Camera, then select or take a picture of your registration. Tap “Next” to continue. All information must be clearly visible, including registration number, the effective and expiration date, the vehicle’s year, make, model, and color, as well as the Vehicle Identification Number (VIN) and your name.
7. Insurance: Tap the plus sign to upload a picture of your current proof of insurance, then choose either “Choose Existing” or “Take Photo.” Select or take a picture of your registration. Tap “Next” to continue. Proof of insurance must clearly show your name as an insured party, the duration of insurance, your vehicle as a covered vehicle, the insurance company name, and the policy number, and must currently be active for the vehicle you’re attempting to register.
8. License: Tap the plus sign to upload a picture of your current driver’s license, then choose either “Choose Existing” or “Take Photo.” Select or take a picture of your registration. Tap “Next” to continue. Your License must be clearly legible.
9. Security Check: Input your social security number, then tap “Next” to continue. We need this to run a background check on you and prove you are who you say you are. This information will never be shared outside of our background check company, and Safr employees cannot view or directly access it.
10. Disclosure: This legal document confirms you consent to us running a background check on you. Tap the circle by “I acknowledge…,” then tap “Next.”
11. Banking: Input your bank account information so we can pay you. This will allow us to deposit your earnings directly into your account. Then tap “Next.”
12. Gender Preference: Select whether you prefer driving with women, men, or all Safr riders regardless of gender.

You’re all set! Your account is now created and you are on your way to becoming a Safr driver.

Next Steps

• You will get an email or text within a few days to confirm your appointment with a Safr mentor. Meeting a mentor in-person is a requirement to driving with us.
• Your Safr mentor will double-check your information, make sure your driving skills are up to the Safr standard, tell you a bit more about our company’s mission, and give you tips on driving safely.
• In order to ensure you’re prepared for your mentor meeting, be sure to bring your license, registration, and proof of insurance with you.
• Once your mentor clears you, we’ll run a background check, and assuming everything checks out, you’ll be on the road with the sisterhood within a week.

Download the “Drive Safr” app from the Apple App Store or the Google Play Store

Safr prides itself on having unique in-ride security features to ensure your, and your rider’s, safety, or immediate assistance is on its way. These features include:

• SOS
  

  If you’re uncomfortable with your Safr ride, or in case of an emergency, drivers can hit the Safr SOS button. This gives them the option to contact Safr, 911, or a pre-determined emergency contact who will immediately receive a text message indicating you don’t feel safe in your ride and your location.

  To set up your emergency contact, go to the side panel bar of features, select “Friends,” then “Friends List.” Click “Add Friends,” allow access to your contacts, and select the contacts you would like to add to your Friends List. Once they’ve been loaded to your friends list, select the one you would like to designate as your emergency contact, drag left and you’ll see a button pop up giving you the option to select “Emergency Contact.” Once selected, you will see a red alarm icon, which indicates that person is now your emergency contact. You can remove it by dragging left again, and pressing the button again, or “Delete.”

*Note, selecting “Delete,” will not delete them from your phone’s contacts. It will just remove them from the app’s “Friends List”

• Color Matching
  

  Drivers and passengers are assigned a color for each ride. Colors must be verified by the driver and passenger before starting the ride to ensure the driver is picking up the correct passenger.

• Your rider cancels the ride: You will be paid $6.30 (90% of of $7) if the rider cancels the ride after 5 minutes of accepting the ride, or 30 minutes before a pre-scheduled ride pickup time.
• You cancel the ride after waiting 5 minutes (rider no-show): You will be paid $6.30 (90% of of $7) if you have to cancel the ride after waiting 5 minutes for your rider at the pickup location.
• You cancel the ride (safety or tech issues): If you feel unsafe picking up a passenger or experience technical difficulties you will not be penalized nor compensated for your travel time.

• Base fare: Amount riders pay at the start of the ride.
• Cost/mile: Amount you earn per mile once the ride begins.
• Cost/minute: Amount you earn per minute once the ride begins.
• Minimum fare: Lowest amount we’ll charge a rider, even if the trip is short. Minimum fare already includes the base fare.

• Base Fare: $3
• Cost/mile: $1.50
• Cost/minute: $.25
• Minimum fare: $7.00
• Cancellation fee: $7.00

100% of tips from riders goes into your pocket. We aren’t going to get in the middle of that love fest.

We provide our drivers with industry-leading insurance coverage for a variety of ride-in-progress stages.
$1M Liability during a ride.
From the time you accept a ride, until you drop off your passenger, our commercial insurance policy covers drivers’ liability to riders and takes precedence over any personal auto coverage.

• $1M Uninsured/ underinsured motorists.

  In the event that another motorist causes the accident but doesn’t have adequate insurance, this policy covers bodily injury of anyone in the rideshare vehicle.

• Contingent comprehensive.

  If a ridesharing driver holds personal collision and comprehensive insurance, this policy covers physical damage to your vehicle that occurs during a ride. Coverage is up to the actual cash value of the vehicle with a $1000 deductible.

• Between rides and online waiting for a ride.

  Between rides, and while in driver online mode, most personal auto insurance will provide coverage. In the event your personal coverage does not kick in, you get the following coverage: Driver policy for bodily injury for up to $50,000/individual/incident with a total of $100,000/accident and up to $25,000 for property damage.

• While you are offline.

  Your personal auto-insurance kicks in while your Safr app is in offline status. Driver-partners are required to keep their own personal auto insurance at all times. For more information, please contact us at: community@gosafr.com

• Please note that any change in insurance information or vehicle registration information will require your vehicle to be re-approved before you can drive that vehicle with Safr again. This may take one to two days.
• In order to edit or update your insurance on an existing vehicle, go to our driver web portal and sign in using your driver login email and password. Then, go to “Vehicle Management” and select “Action” on the vehicle you need to edit, this will display a drop down menu with four options.
• Click “Edit Insurance Doc” to upload a new proof of insurance document

*Note that proof of insurance must clearly show your name as an allowed party, the duration of insurance, your vehicle as a covered vehicle, the insurance company name, and the policy number.

• Once you have uploaded your new proof of insurance, click “Edit Insurance Info” under the “Action” drop down menu to input the required information.

In order to edit your tax information, go to our driver web portal and sign in using your driver login email and password. Then go to “Tax & Banking.” There you can update your tax classification.

Your earnings are totaled weekly, Monday 12:00 AM - Sunday at 11:59. Payments for the previous week begin processing on Wednesday. ACH direct deposit payments take 3-5 business days depending on your personal bank. You will see this in your account as “Bill.com.”

Enter your personal account number and bank’s routing number in your driver account to ensure you receive your payments on time. You can do this from your phone by going to settings, and then clicking on bank information. We cannot be held responsible for missing or incorrect information.

To check your earnings on Safr, go to “Payments” in the side menu of the “Drive Safr” App. There, you can see your earnings by Day, Week, Month or Year. To see more information about a particular day, simply tap on on that day, and a list of your rides and earnings will appear.

To see your driving history, go to “Rides” in the side menu of the “Drive Safr” App. To check your most recent trips, tap “Recent Rides,” which will display your past rides given, their point of origin, destination, which rider you picked up, and the fare for that ride, starting with the most recent. Tap the ride to display more information, including number of passengers, your rating for that ride, which vehicle you used, and to email Safr about lost or missing items.
To see your rating history, tap on “Ratings & Reviews.” This will display ratings you’ve received for previous trips.

Driver FAQs

Rider is MIA: If you’ve arrived at the point of origin, and can not find the rider, you can contact them through the app via either the text or call buttons to the top right of the screen.

Rider asks you to wait: We ask that all of our drivers keep customer service in mind and kindly wait a minimum of 5 minutes for riders. If a rider asks you to wait longer, it is up to your discretion on if you choose to do so. While we do encourage it, and it can have a positive impact on your driver rating from that passenger, you are not required to wait.

Rider is intoxicated/unsafe: If you arrive at your rider’s point of origin and she/he is intoxicated or makes you feel unsafe in any way, you have the right to cancel the ride.

Contact Safr Customer Support at 1-857-415-2079 or email support@gosafr.com.

Contact Safr Customer Support at 1-857-415-2079 immediately or email support@gosafr.com with subject line "Accident.”