Frequently Asked Questions

How do I become a Safr rider?

Our rider registration is quick and simple. Simply download the app on your iPhone or Android device and you’ll be ready to ride!

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How is Safr different?

Safr is a new ridesharing service focused on the safety and empowerment of women. Built with the needs of women in mind, we aim to improve the lives of women everywhere through safe transportation, job creation, and financial security.

Our drivers are personally vetted and undergo comprehensive background checks so you can have peace of mind knowing they meet the Safr Standard. Our in-ride security features make sure you arrive at your destination safely, while our drivers are paid more than the industry standard and are incentivized to provide best-in-class service.

When you choose to ride with Safr you’re supporting a like-minded driver and elevating your community by helping to improve greater gender balance, choice, and participation in the ridesharing economy.

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How does your gender preference feature work?

We empower our drivers and riders to choose the gender they feel most comfortable riding with. Simply specify your preference when setting up your account. You can update your choice whenever you like by clicking the drop down menu located on the top left corner of the app’s home screen.

Safr does not deny service on the basis of gender. We give our users the power to create a safer environment in which to travel.

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What are Safr’s safety features?

Safety features include:

  • Safr Standard: Each and every one of our drivers are personally vetted by Safr through an in-person interview and driving session to ensure a community of like-minded people who have their riders’ best interests at heart. Drivers are also offered a bystander awareness and ride safety training session, so they are best equipped with resources and techniques to ensure your safety during your ride.
  • Command Center: Safr has 24/7 real-time monitoring where rides are tracked to ensure your safety and provide the best possible experience. Upon indication of any deviation or disservice, Safr will immediately contact the rider or driver to resolve the issues.
  • SOS: If a rider or driver is uncomfortable in their Safr ride, or in case of an emergency, users can hit the Safr SOS button. This gives them the option to contact Safr, 911, or a pre-determined emergency contact who will immediately receive a text message indicating you don’t feel safe in your ride and your location.
  • Color Matching: Drivers and riders are assigned a color for each ride. Colors must be verified by the driver and rider before starting the ride to ensure the driver is picking up the correct rider.
  • Background Checks: Safr invests more in its background checks than any other ridesharing company. Our drivers undergo comprehensive background checks in criminal and motor vehicle history so you can have peace of mind when getting into their cars.

For additional information contact us at info@gosafr.com.

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When will Safr be available in my city?

We look forward to bringing Safr to markets throughout the world and we will continue to launch in new cities as soon as we can. Follow us on Facebook, Twitter and Instagram so you can continue to receive accurate and up-to-date information.

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How does Safr calculate my rate? Are there any exceptions?

We calculate your rate by using a combination of distance traveled and time spent in transit.

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What is your cancellation policy?

While we don’t encourage cancellations, we ask that if you have to cancel you do so as soon as possible after requesting a ride. There is no charge to you if you cancel a ride within 5 minutes of requesting a ride. After 5 minutes a minimum of $5.00 fixed charge is automatically applied.

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Should I tip my Safr driver?

While tipping is not required, it is appreciated. We invite you to tip your driver through the app after the ride has ended. You can select one of the pre-set amounts or select "other" to tip a different amount.

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How will I recognize my driver?

When your ride request is accepted by a driver, your driver profile will pop up at the bottom of the screen. There you can see a picture of your driver, make and model of their car, license plate number, and how long until they arrive. You can also follow your driver’s approach on the map through the app. When they arrive, the Safr app will alert you. Before getting into the car, be sure to confirm your driver with our Color Match feature. The ride will not start until driver and rider have verified their color match. Drivers and riders are assigned a color for each ride. Colors must be verified by the driver and rider to ensure the driver is picking up the correct rider.

If for some reason the Color Matching system is not verifying, delete the app, reinstall and try calling the ride again. Make sure your driver does the same.

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How do I contact my driver?

Contact your driver by clicking the call or text buttons right on the app after a driver has accepted your ride request.

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How does Color Matching work?

When your driver arrives to pick you up, a horizontal bar indicating your color will slide up at the bottom of the screen. Tell your driver your color, then press the button that allows you to enter your driver’s color. Once the correct assigned colors are entered, your ride will be verified and you can continue on to your destination.

If for some reason the Color Matching system is not verifying, delete the app, reinstall and try calling the ride again. Make sure your driver does the same.

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Do you have safety standards for your drivers?

Yes. Our drivers must pass rigorous background and vehicle checks as well as in-person interviews to ensure they will help drive peace of mind.

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What if I have problems with the Safr app?

If your app isn’t working for some reason, or stalls, delete the app from your phone and reinstall it. We are constantly making updates to the app and sometimes, it’s just easier to re-download it. This should solve your problem.

If you’re still experiencing issues, contact support@gosafr.com

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Can I request a specific driver?

This feature will be coming to Safr soon.

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What if I have / had an issue with my driver?

If you have an issue with your Safr driver, we invite you to use the in-app contact feature to let us know about it. One of our customer service representatives will contact you directly.

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Can I request a ride for a friend?

Yes, you can request a ride for friends. Click the gift icon in the upper right hand corner of the app to send your friend a ride or money. If your friend does not already have our app, they will be prompted to do so upon receiving your link via text. If they have the Safr app, the gift will appear in their account.

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Can a man request a Safr car?

Yes. Safr does not discriminate on the basis of gender, gender identity, gender expression, sexual orientation and/or any other characteristic protected by law and welcomes all drivers who believe in and support our mission of the safety and empowerment of women.

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Is there a minimum age required to be a Safr rider?

Yes. You must be 18 years or older to use Safr at this time.

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Can I order a Safr ride for my children?

No, not at this time. Riders under 18 must be accompanied by an adult. However, Safr will offer rides for unaccompanied minors in the near future.

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Can my pet or service animal ride with me?

Service animals task trained to assist disabled individuals are permitted in Safr vehicles.

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Can transgender individuals ride with Safr?

Yes. Safr does not discriminate on the basis of gender, gender identity, gender expression, sexual orientation and/or any other characteristic protected by law and welcomes all drivers who believe in and support our mission of the safety and empowerment of women.

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Can I schedule my pick-up in advance?

Yes. You can schedule a ride with Safr in advance through the calendar icon that appears next to the “Where to” field when you open the app.

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Can I take Safr home from the airport?

Airport service will be coming soon.

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Do you offer promotions or discounts?

Yes. To find out about current promotions and discounts please follow us on Facebook, Twitter and Instagram.

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I left something in the car, can I get my item back?

If you realize you’ve left something behind, please contact customer service at found@gosafr.com and we will do our best to help retrieve your item and get it back to you.

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How does Safr select its partner charities?

Safr accepts applications for charities across the US. To become a part of our charity network, contact us at charity@gosafr.com. Our riders can select up to three charity categories as part of their sign up process and based on the highest demand and enrollment by charities as part of our network, Safr donates a part of its net revenue to different charities.

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