Frequently Asked Questions

How do I become a Safr driver?

You can become a Safr driver by reviewing our driver & automobile requirements and completing the application process. Please have your driver’s license, registration and insurance on hand to ensure a speedy sign-up process.

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How is Safr different?

Safr is a new ridesharing service focused on the safety and empowerment of women. Built with the needs of women in mind, we aim to improve the lives of women everywhere through safe transportation, job creation, and financial security.

Our drivers are personally vetted and undergo comprehensive background checks so you can have peace of mind knowing they’ve met the Safr Standard. Our in-ride security features make sure you arrive at your destination safely, while our drivers are paid more than the industry standard and are incentivized to provide best-in-class service.

When you choose to ride with Safr you’re supporting a like-minded driver and elevating your community by helping to improve greater gender balance, choice, and participation in the ridesharing economy.

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What are Safr’s safety features?

Safety features include:

  • Safr Standard: Each and every one of our drivers are personally vetted by Safr through an in-person interview and driving session to ensure a community of like-minded people who have their riders’ best interests at heart. Drivers are also offered a bystander awareness and ride safety training session, so they are best equipped with resources and techniques to ensure your safety during your ride.
  • Command Center: Safr has 24/7 real-time monitoring where rides are tracked to ensure your safety and provide the best possible experience. Upon indication of any deviation or disservice, Safr will immediately contact the rider or driver to resolve the issues.
  • SOS: If a rider or driver is uncomfortable in their Safr ride, or in case of an emergency, users can hit the Safr SOS button. This gives them the option to contact Safr, 911, or a pre-determined emergency contact who will immediately receive a text message indicating you don’t feel safe in your ride and your location.
  • Color Matching: Drivers and riders are assigned a color for each ride. Colors must be verified by the driver and rider before starting the ride to ensure the driver is picking up the correct rider.
  • Background Checks: Safr invests more in its background checks than any other ridesharing company. Our drivers undergo comprehensive background checks in criminal and motor vehicle history so your riders can have peace of mind when getting into your car.

For additional information contact us at support@gosafr.com.

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How do Safr drivers get paid?

Safr drivers get paid according to how much (or little) they drive, using a combined rate that tracks miles driven and total time for each fare. We pay our drivers using a direct transfer to the driver’s bank account at the end of every week on a one week delay.

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Am I guaranteed an hourly rate of pay?

No. Safr drivers get paid according to how much (or little) they drive. You are in charge of your own schedule and earning potential.

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What is Safr’s Lost and Found Policy?

If you find something a rider has left behind, please email found@gosafr.com with a description or photo of the item, and when you found it. Likewise, if a rider leaves something in your car, we’ll contact you and help to arrange the return of the item.

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Can I drive with Safr if I am a registered driver with another rideshare company?

Yes. Nothing will hinder you from working with other rideshare companies.

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Are there a minimum number of required hours to maintain status as a registered Safr driver?

No. We invite you to set your own schedule and drive when it works for you. Some areas have peak hours, which may help you get more riders in less time.

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Do you offer recruiting incentives?

Yes! Help us grow the sisterhood. When you refer a new driver to Safr and they complete 25 rides in their first 30 days, you both get $250.

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Do you offer training opportunities for new and existing drivers?

Yes. Each of our drivers will be assigned a Safr Mentor who is an experienced ridesharing driver and will be helping you get on the road. From setting up your account, to an in-person meeting and driving session, and tips and tricks on how to succeed, our Safr Mentors are there for you every step of the way. We also offer meet and greets and orientation sessions, which include a meet-up with other drivers who are happy to share information and experiences.

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How do I know if my car meets Safr’s safety standards?

Our basic requirements call for your car to be in good condition, have four doors, and be manufactured after 2004. You will find more details as you move through the application process, which can be found here.

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How will I recognize my riders once I arrive at the pick-up location?

You will receive a photo of your rider to help with verification. You will also use our Color Match system to confirm that you’re a match. Drivers and riders are assigned a color for each ride. Colors must be verified by the driver and rider to ensure the driver is picking up the correct rider or the ride will not start.

If for some reason the Color Matching system is not verifying, delete the app, reinstall and try calling the ride again. Make sure your rider does the same.

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How does Color Matching work?

When you arrive at the point of origin to pick up your rider, a horizontal bar indicating your color will slide up at the bottom of the screen. Tell your rider your color, then press the button that allows you to enter your rider’s color. Once the correct assigned colors are entered, your ride will be verified and you can continue on to your destination.

If for some reason the Color Matching system is not verifying, delete the app, reinstall and try calling the ride again. Make sure your rider does the same.

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How does your gender preference feature work?

We empower our drivers and riders to choose the gender they feel most comfortable riding with. Simply specify your preference when setting up your account. You can update your choice whenever you like by clicking the drop down menu located on the top left corner of the app’s home screen.

Safr does not deny service on the basis of gender. We give our users the power to create an environment in which they feel safer.

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What should I do if my potential rider doesn’t fit their description?

The Color Matching system should help to confirm the correct rider, but if you are not comfortable with a potential rider for any reason, we invite you to flag it through the app, pass on the fare, and keep driving. We will never force our drivers into a situation they are uncomfortable with.

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Do you have a hotline available for drivers?

Yes. Please contact support@gosafr.com for app/web chat support or to speak to a customer service representative. You can also post to your City Page to ask for advice from other drivers.

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What if I have problems with the Safr app?

If your app isn’t working for some reason, or stalls, delete the app from your phone and reinstall it. We are constantly making updates to the app and sometimes, it’s just easier to re-download it. This should solve your problem.

If you’re still experiencing issues, contact support@gosafr.com.

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Can transgender individuals drive with Safr?

Yes. Safr does not discriminate on the basis of gender, gender identity, gender expression, sexual orientation and/or any other characteristic protected by law and welcomes all drivers who believe in and support our mission of the safety and empowerment of women.

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Can men join Safr as a driver?

Yes. Safr does not discriminate on the basis of gender, gender identity, gender expression, sexual orientation and/or any other characteristic protected by law and welcomes all drivers who believe in and support our mission of the safety and empowerment of women.

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How do I become a Safr Mentor?

In order to become a Safr Mentor, you must have experience driving with Safr, attend one of our bystander awareness and sexual assault training sessions, shadow a mentor session with an existing mentor, and strongly believe in our mission. For more questions, please email community@gosafr.com.

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What is your policy on service animals?

Service animals task trained to assist disabled individuals are permitted in Safr vehicles.

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